RcaTheme Custom Services

Custom Services Terms of Agreement

Take the time to carefully read the following terms and conditions. Your purchase or use of any RcaTheme Custom Services implies that you have read and accepted the below terms and conditions.

Additional Work Request:

If, after the initial price approval and during or after the completion of the work, the customer requests additional services or modifications beyond the originally agreed scope, the customer agrees to pay for the additional work. Any new services or modifications will be subject to a separate agreement and pricing, and work will commence only after mutual consent and confirmation of the additional costs.

Refund Policy:

All RcaTheme Custom Services are non-refundable and are considered intangible/digital services. This means that no proof of delivery can be provided by us as modifications are made directly on the client's site without any evidence of completion. For this reason, we are unable to provide refunds for any services once the purchase has been made and the funds have been transferred to our payment processor.

Chargebacks:

In the event of a chargeback from a payment processor, we will cancel any remaining services and remove any content provided. You acknowledge and agree that we will be entitled to recover chargebacks and reversals that may be imposed on us by a payment issuer or third parties (such as payment processors) on funds paid by you for any services requested. We will use collection agencies to claim payment for any services rendered as a result of a chargeback. You will be responsible for any legal fees related to the use of these agencies and their services.

Privacy:

We use your information as described in the RcaTheme Privacy Policy.

No Insurance or Warranty:

We do not offer any form of insurance or other Buyer/Seller protection. All services are designed to work with the latest version of a CMS (Joomla/WordPress), but we can give no guarantee that our products will work with future versions of these programs. Our products are provided as-is without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages, including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses arising out of the use of or inability to use our products. We also make no guarantee that our products will function with third-party extensions or scripts that are not part of the Core CMS package. In the event of a conflict with a 3rd party extension, we may (at an additional cost) be able to provide debugging for the conflict in question. In the event a conflict cannot be resolved, you will be required to remove the added script or extension from the website for the service to be completed.

No Regular Update:

We don't provide any regular updates or long-term service. After handing over the project with your confirmation, we will no longer be responsible for any future error/damage/update/addition.

Work Refusal:

RcaTheme reserves the right to refuse or deny services on any project it deems necessary at its sole discretion. In the event that a payment has already been processed but we are unable to complete the work within the required time frame, the customer will be notified and offered a full refund provided no work has been completed.

Support and Conversation:

Support for RcaTheme Custom Services is available Monday to Friday. All RcaTheme Custom Services support and conversation will be made using RcaTheme website's Ticket System. We won't provide any support via email or messaging applications (such as Skype, WhatsApp).

Requirements:

Depending on the service, we may require the following additional information to ensure that a service can be completed without delay. We are not responsible for delays resulting from incorrect credentials being provided to us.

• Email Address
• Joomla/WordPress Super User Login
• FTP Access
• cPanel (Hosting Control Panel) Access
• Any other details we deem necessary for the service.