Guest Support Addon - add additional features to Guest Support plugin

Guest Support Addon for WordPress - WordPress Plugin

See Live Demo

Plugin

Item Type: WordPress Plugin
Current Version: 1.0.8
First Released Date: Sep 29, 2022
Last Updated Date: Aug 18, 2024
Minimum WordPress Version Required: 5.5
Last Compatibility Checked: Aug 18, 2024
Last WordPress compatibility-checked version: 6.6.1

Guest Support Addon is an addon plugin for our free Guest Support plugin.

This Addon will add following features to your existing Guest Support plugin:

All features included in free Guest Support plugin.
Live WordPress Posts suggestions based on user's typing on the Subject input field through Ajax request.
Verify email using OTP (One Time Password) through Ajax request.
Signature and profile photo for both registered users and agents.
Admin can create tickets for other registered users from admin.
Agents can create tickets for other registered users from frontend.
Agent can see and manage list of all tickets submitted to the Agent's Department on the frontend.
Registered Users can see list of all tickets. If you a user register later with an email address that was used to submit tickets, all of the user's tickets (before and after registration) will show on frontend tickets list page.
Create/edit/delete unlimited Departments.
Create/edit/delete unlimited ticket submissions forms.
Create/edit/delete unlimited custom form fields dedicated to each form.
Supported custom fields are:
- Textbox
- Email
- Number Box
- Textarea
- Dropdown/Select
- Radio Group
- Checkbox Group
- Hidden
- Date Picker
- Date and Time Picker
- Content (Support HTML)
Create/edit/delete unlimited custom fields with field Name, Label, Placeholder, Error message etc.
Option to show the custom field on Ticket submissions form or Reply form or both.
Option to add/remove custom fields inputs on Email notifications.
Re-order all (core and custom) fields.
Arrange/re-arrange all (core and custom) fields with 1-3 columns.

Requirements:

WordPress 5.5+
PHP 7+

Changelog

Version 1.0.8 - Aug 18, 2024

Bug fixes, security enhancements, and overall improvements.

Version 1.0.7 - May 10, 2024

Cleaned development codes.

Version 1.0.6 - May 09, 2024

Redesigned the form builder page.
Extended departments functionality; now you can assign departments to specific forms.
Added a short_ticket_id placeholder.
Added an option to show/hide the ticket ID on the ticket view sidebar.
Implemented a mass ticket deletion option.
Bug fixes.

Version 1.0.5 - Mar 03, 2024

Completely revamped the session management system used throughout the plugin.
Implemented a more robust and efficient session handling mechanism.
Fixed various bugs and issues related to session handling reported by users.
Overall performance improvements and optimizations in session-related operations.

Version 1.0.4 - Feb 16, 2024

Changed the plugin author from WtThemes.com to RcaTheme.com as we have merged WtThemes.com with RcaTheme.com.
Improved OTP verification system. Now it combats spam more effectively.
Added ‘login required’ option to custom fields. Once enabled, the user or the agent needs to login to view the message of that custom field.
Moved email templates from Email Settings to Email Templates.
Added option to show confirmation message or redirect to the ticket view page after successfully submitting a ticket.
Added option to customize the confirmation message with necessary placeholders.
Added cron job in the Pro Addon to send pre-ticket closer email notification, close tickets, and send closer email notification after a certain number of days configured in the settings.
Hardcoded CSS for input and button classes to prevent conflicts with themes.
Overall improvements.

Version 1.0.3 - Nov 01, 2023

Overal improvements.

Version 1.0.2 - Oct 24, 2023

Bug fixed

Version 1.0.1 - Feb 23, 2023

Overal improvements.
Added department column on admin tickets list view.

Version 1.0.0 - Sep 29, 2022

Initial Release.

See live demo

$79^.00

Lifetime usage
1 years premium ticket support
1 years access to updates
Option to renew with 20% discount.

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Note: We want to ensure complete transparency regarding your purchase of this item. Here's what you should know:

Lifetime Use: When you purchase this item, you gain the right to use it for a lifetime across the number of domains you choose to buy.
Support and Updates: Initially, you'll have access to our premium customer support and the latest updates, including both manual downloads and automatic updates via Joomla!/WordPress, for the first 1 years or the duration you select in your cart. This period is designed to assist you in getting started and enjoying the most up-to-date features.
Renewal Option: After the initial 1 years (or the duration you select in your cart) period, there's an option to renew your access to downloads and customer support. While the price is listed as a one-time payment, renewing is available but not mandatory. You can continue using the item even if you choose not to renew.

We believe in offering you flexibility and choice. Whether you choose to renew or not, your purchased item remains fully functional. If you have any questions or need further assistance, our customer support team is here to help.