Guest Support for WordPress - Documentation

How to add custom form fields?

With Guest Support Pro Addon you will be able to add/edit/delete unlimited custom fields to each forms.

Supported custom fields are:

  • Textbox
  • Email
  • Number Box
  • Textarea
  • Dropdown/Select
  • Radio Group
  • Checkbox Group
  • Hidden
  • Date Picker
  • Date and Time Picker
  • Content (Support HTML)

 

How to add new field to a form?

  1. Login to WordPress Admin
  2. Click on G. Support > Forms to see list of Forms

    Guest support forms


  3. From forms list, hover your mouse on a form you want to add custom field and click on Edit.

    Guest support - edit forms

  4. Click on Add New Field button




  5. Select field type




  6. Now add necessary information to add new custom field




    1. Textbox Name (Unique)*: Enter unique name for this custom field. This name should not match with any existing core and custom field. This name should be in lowercase with letters (a-z), numbers (0-9) and underscore (_) if necessary. Do not add any spaces and other special characters. This name is for Database purpose and it won't visible to front-end and emails notifications.
    2. Label: Enter a Label for this field. It will show as the field label on front-end and email notifications. To identify the input on email notifications, it's recommended to add a Label even if you add placeholder.
    3. Placeholder (optional): Enter placeholder for this field if necessary.
    4. Required?: Yes/No. If you select Yes, user will have to input on this field to submit ticket. If you user submit ticket without adding input to this field, user will see error message.
    5. Description (optional): You can give instructions to users about how they should add input to this field if necessary. This will show under the input field.
    6. Error Message (optional): Add error message to show to user if they didn't add any input to this field and if you selected Required? to Yes above.
    7. Column Size: Select column size for this field. If you select 100%, it will show on a single row. If you select this field and next field column size to 50%, both field will show in a single row with with 2 column.
    8. Add this field on: Select where you want to add this field. You can add this field on Ticket Creation Form or Reply Form or both.
    9. Show Label and Submitted Value on Ticket View Page: You can show/hide this field's input value on the ticket view page to the User (who submitted the ticket) or support Agent or both User and Agent.
    10. Attach to Email Message: You can choose whether to attach this field's input value on New Ticket/Reply or Both email notifications or not.
  7. After done customising the field, click on Add New Field button to create the new field.