Guest Support for WordPress - Documentation

How to edit form fields?

In Guest Support plugin, you can edit existing form fields anytime, but with Guest Support Pro Addon you will be able to add/edit/delete unlimited custom fields to each forms.

 

How to edit form fields?

  1. Login to WordPress Admin
  2. Click on G. Support > Forms to see list of Forms

    Guest support forms


  3. From forms list, hover your mouse on a form you want to edit custom field and click on Edit.

    Guest support - edit forms

  4. Click on Edit link on a field you want to edit





  5. Now update necessary information




    1. Label: It will show as the field label on front-end and email notifications. To identify the input on email notifications, it's recommended to add a Label even if you add placeholder.
    2. Placeholder (optional): Edit placeholder as necessary.
    3. Required?: Yes/No. If you select Yes, user will have to input on this field to submit ticket. If you user submit ticket without adding input to this field, user will see error message.
    4. Description (optional): You can give instructions to users about how they should add input to this field if necessary. This will show under the input field.
    5. Error Message (optional): Add error message to show to user if they didn't add any input to this field and if you selected Required? to Yes above.
    6. Column Size: Select column size for this field. If you select 100%, it will show on a single row. If you select this field and next field column size to 50%, both field will show in a single row with with 2 column.
    7. Add this field on: Select where you want to add this field. You can add this field on Ticket Creation Form or Reply Form or both.
    8. Show Label and Submitted Value on Ticket View Page: You can show/hide this field's input value on the ticket view page to the User (who submitted the ticket) or support Agent or both User and Agent.
    9. Attach to Email Message: You can choose whether to attach this field's input value on New Ticket/Reply or Both email notifications or not.
  6. After done customising the field, click on Update button to create the new field.